Refund Policy

We want you to feel confident subscribing to OurPic. This Refund Policy explains how cancellations, refunds and credit adjustments work for subscriptions purchased on the Service, which is operated by Aimatch LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. It applies to all plans, whether billed monthly or yearly, and should be read together with our Terms of Service.

1. Cancelling your subscription

You can cancel your subscription at any time from your account page (billing portal) — no email required and no cancellation fee. Cancellation takes effect at the end of the current billing period: you keep your plan benefits and remaining credits until that date, and you are simply not charged again. Outside the 7-day window described below, we do not issue partial refunds for the unused remainder of a billing period.

2. 7-day right of withdrawal

You are entitled to a full refund of a charge, no questions asked, if both of the following are true:

• you request the refund within 7 days of the charge — whether it was your first purchase or a subsequent renewal; and
• you have used 10% or fewer of the credits included in that billing period.

A few details on how this is counted: the 7 days run from the date the charge is made by Stripe, and credit usage is measured against the allowance included in the charge being refunded. Only completed generations count as usage — credits that were automatically returned for failed generations (see below) do not count against the 10% threshold.

This applies equally to monthly and yearly plans. For customers in Brazil, this policy implements the statutory right of withdrawal provided by Article 49 of the Brazilian Consumer Protection Code (CDC). Nothing in this policy limits mandatory consumer rights that apply in your country of residence.

3. How to request a refund

Email hello@ourpic.ai from the email address associated with your OurPic account, ideally with the subject line "Refund request" and the approximate date of the charge. We review requests within a few business days and confirm the outcome by email. Approved refunds are issued through Stripe to your original payment method, for the full amount of the charge and in its original currency; depending on your bank or card issuer, the funds typically appear within 5–10 business days, and any exchange-rate differences applied by your bank are outside our control. When a refund is issued under the 7-day rule, the corresponding subscription is cancelled and the remaining credits from that charge are removed.

4. Failed generations

If a video generation fails for technical reasons, the credits consumed by that generation are automatically returned to your credit balance — you do not need to contact us. Because failed generations never actually consume your credits, they are not eligible for cash refunds.

5. Yearly plans

Yearly subscriptions follow the same rules as monthly ones: you can obtain a full refund within 7 days of the initial charge, or of a yearly renewal, provided 10% or fewer of the period's credits were used. After that window, the subscription runs until the end of the paid year; you can cancel at any time to prevent the next renewal, and you keep access until the period ends.

6. Chargebacks

If you believe a charge is incorrect or unexpected, please contact us first at hello@ourpic.ai — most billing issues are resolved faster with us than through a card dispute. Chargebacks filed against charges that comply with this policy may lead to suspension of the associated account while the dispute is investigated.

7. Contact

Aimatch LLC — 30 N Gould St Ste R, Sheridan, WY 82801, USA — hello@ourpic.ai.